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SkySports · 02-05-2008

Daharder,

You have no idea! To this day, I am still replacing early first run T39. I made myself a promise that I would not pass any problems down to the customer, or resellers no matter what. The problem is, basically every single T39 (first run) I sold has had to come back. After doing end of year accounting, I am fully aware of how much this has slammed me and probably other sellers out there. I am fully aware that:
1. the customers are not to blame
2. The factory is to blame

This has been so bad for me that I have really lost the stomach to every sell an MP4 player ever again. This is one reason I have not stocked any newer models just yet. You have no idea how heartbreaking (and embarassing) it is to sell a customer a defective player. Even if you replace it or give a refund, that customer will never come back to you, and rightly so. I want to say again that these problems have nothing to do with my customers. This also means that if every single person on this forum had a big futuredaps pity party and purchased every single player in stock, it would do NO good at all. The problem is up the supply chain.

On the other hand,
The newer Pasen Touchmusic I have in stock have the lowest defect rate of any player I have ever carried, well except the original ONDA VX-858. I assume all the newer T39 brands and rebrands are much better than the original ones. But.... One member has recently had BIG problems with his Pasen, so don't hold your breath just yet.

Skysports

02-05-2008	#5 (permalink)
SkySports Ah, it plays video! Join Date: Oct 2006 Posts: 153	T39 Disaster Daharder, You have no idea! To this day, I am still replacing early first run T39. I made myself a promise that I would not pass any problems down to the customer, or resellers no matter what. The problem is, basically every single T39 (first run) I sold has had to come back. After doing end of year accounting, I am fully aware of how much this has slammed me and probably other sellers out there. I am fully aware that: 1. the customers are not to blame 2. The factory is to blame This has been so bad for me that I have really lost the stomach to every sell an MP4 player ever again. This is one reason I have not stocked any newer models just yet. You have no idea how heartbreaking (and embarassing) it is to sell a customer a defective player. Even if you replace it or give a refund, that customer will never come back to you, and rightly so. I want to say again that these problems have nothing to do with my customers. This also means that if every single person on this forum had a big futuredaps pity party and purchased every single player in stock, it would do NO good at all. The problem is up the supply chain. On the other hand, The newer Pasen Touchmusic I have in stock have the lowest defect rate of any player I have ever carried, well except the original ONDA VX-858. I assume all the newer T39 brands and rebrands are much better than the original ones. But.... One member has recently had BIG problems with his Pasen, so don't hold your breath just yet. Skysports __________________ Real MP4User